MP and Councillor's intervention gets action from Hermes who promise to deliver to Huntly in time for Christmas
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Hermes have said they will bring in in four additional contractors as well as experienced couriers from other areas to deliver parcels to families in Huntly.
It is believed as many as 3000 parcels could be in depots awaiting delivery and people have become frustrated by the lack of any updates from Hermes.
Earlier this week, Councillor Gwyneth Petrie enlisted the support of Richard Thomson, MP for Gordon who contacted Hermes to find out how they intended to deal with the backlog of parcels to be delivered to the Huntly area.
Richard Thomson MP said: "Delivery staff will be working hard at this time of year so I’m very pleased that Hermes have responded positively to my approach.
“There does seem to be a particular issue in Huntly with a considerable number of parcels awaiting delivery so I trust that these arrangements will be welcomed and that we start seeing an immediate improvement in service.”
Councillor Petrie added: “This is good news but I understand there are over 3000 parcels awaiting delivery locally so this will be a huge undertaking for the staff involved, who I am sure will do their best.
“Hermes as a company perhaps need to look at their contingency arrangements on the ground so that issues like this do not occur again in the future.”
Helen Barker, Head of Public Affairs at Hermes said: “Our couriers and staff are working hard to resolve this. Anyone who is concerned about their deliveries should contact their retailer/seller in the first instance, who will in turn contact Hermes if required.
“Yesterday we brought in four additional contractors to ensure parcels are delivered and clear the backlog which has arisen over the past week. We have also brought in experienced couriers from other areas to help.
“I do apologise for the ongoing inconvenience, but we are working hard to ensure all parcels are delivered as quickly as possible. Your constituents should notice a difference in service over the coming days.”
