Service award recognition for Donald Russell
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Inverurie based butchers Donald Russell has won a highly-coveted Platinum Trusted Service award from one of the UK’s leading consumer ratings platforms, Feefo.
Committed to recognising businesses for delivering exceptional customer service, Feefo operates a unique ratings system submitted entirely by real customers.
New to Feefo this year, the Trusted Service award is bestowed only to businesses that use Feefo to collect genuine reviews and insights.
Businesses meeting only the high standards, based on the number of reviews they have collected, and their average rating can qualify to win the award, providing a true reflection of the business’s commitment to outstanding service.
Of their recent success, Director of Sales and Business Development at Donald Russell Rob McFarlane said: “We are thrilled to receive the Platinum award as part of the Trusted Service Awards because it recognises service-excellence and tells the world we have consistently delivered the best possible level of service to our customers.
“At Donald Russell we will value this award extremely highly because it is based on genuine reviews posted by our customers and because we are always striving to improve our customer experience through their own insight.”
As one of the UK’s leading online and mail order butchers, Donald Russell is committed to providing the best customer service to ensure its premium quality produce arrives to every customers’ door in exceptional condition.
Every Donald Russell product is hand-prepared by expert master butchers in Inverurie and each delivery includes full instructions for storage and cooking.
Congratulating Donald Russell on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about.
"We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category.
"Clients told us they want recognition for achieving our demanding Gold award standard over a longer period so our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years.
"It’s a tough challenge and very-well deserved by those that earn it.”
