Whirlpool washing machine recall: Whirlpool issues further reminder to customers to check if their appliances are affected
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Whirlpool is today reminding customers to check if their washing machine is affected by a product recall launched in January, so that Whirlpool can provide a free replacement or repair if needed.
Towards the end of 2019, Whirlpool identified a potential risk concerning certain models of Hotpoint and Indesit branded washing machines manufactured between 2014 and 2018.
Since launching the recall campaign, over 4 million people have contacted Whirlpool with more than 95 percent already given reassurance and peace of mind that their machine is not affected.
Of the 263,000 customers who have registered an affected model so far, over 93 percent have already been fully resolved.
Today, the company is again urging any customers with a Hotpoint or Indesit washing machine who have not yet checked their appliance to do so.
Registration takes less than five minutes, and you can check your appliance at www.washingmachinerecall.whirlpool.co.uk
Alternatively you can call 0800 316 1442.
While waiting for the resolution, do not use the appliance or use cold water wash (20C) if necessary until the product has been replaced or repaired.
In April 2020 Whirlpool announced that an additional 54,000 units had been added as part of the recall and contacted registered owners of these machines.
Whirlpool is continuing to urge customers with these models to check their machine, even if they had done so previously.
Whirlpool has implemented strict social distancing rules to ensure the safety of both customers and staff while carrying out replacement or repairs, and all engineers and delivery teams are equipped with PPE including face masks, gloves and hand sanitiser.
Whirlpool is also providing customers with contactless deliveries.
Vice president of Whirlpool Jeff Noel said: “Customer safety is our number one priority, and while we are pleased to have resolved hundreds of thousands of cases already, we want to help as many affected households as we possibly can.
“That’s why we urge anyone with a Hotpoint or Indesit washing machine who has not registered their appliance yet to do so today.
"If your appliance is affected, we will replace it as soon as possible as we have available products and trained staff waiting to serve you.
“Our washing machine recall has continued throughout the Covid-19 pandemic, and we remain fully committed to resolving as many cases as we can while taking all necessary steps to ensure it can be carried out safely and in line with official guidance.”
