New support launched to help with electricity and water problems

The country's electricity distribution and water networks have joined forces to launch PSR Scotland, an innovative partnership to inform customers of the free support available when they need it most.

With the launch of the new PSR Scotland website, customers across the country now have a one-stop-shop where they can learn more about the free help available in their individual area, with links straight to the specific pages on each company’s website to make the registration process as simple as possible.

A PSR Scotland spokeman said: "Scottish and Southern Electricity Networks (SSEN) Distribution, SP Energy Networks (SPEN) and Scottish Water, have each been running their own priority services registers (PSR) for several years, offering free support to customers during a power cut or an interruption to local water supplies.

"Customers are eligible to register if they are deaf or hard of hearing, have a disability, live with children under five, are blind or partially sighted, have a chronic illness, are over 60, depend on electricity or water for home or medical care, or feel they may need additional support, even for a temporary period of time.

"The new service will make it easier than ever to raise awareness of the additional support available nationwide, encouraging sign-ups from customers who may be eligible but are not yet registered for priority services."

SSEN Distribution owns and operates the electricity infrastructure north of the central belt and SPEN is responsible for the electricity network in central and southern Scotland, while Scottish Water manages the nation’s water and waste water services.

To learn more about the free help and support that is available in the local area and check eligibility, visit the new PSR Scotland website at PSRScotland.com

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