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MP welcomes action by DVLA to improve service

By Kyle Ritchie

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Gordon MP Richard Thomson has welcomed a commitment he has received from the Driver and Vehicle Licensing Agency (DVLA) that it is taking action to improve its service to the public.

Earlier this year, Mr Thomson wrote to the UK Government calling for improvements to DVLA services, following reports of long delays, communication issues and gridlock at the agency – in some cases taking many months.

Many constituents have been in touch with Mr Thomson, detailing lengthy waits in the renewal and registration of licences and documentation.

While the impact of the pandemic on government services is understandable, delays may end up impacting the north-east’s rural communities, who especially rely on car travel.

Issues in applications and communication with the agency have continued for over a year in some instances.

Mr Thomson said: “Everyone understands the pressure public and private services have been under during the pandemic.

Gordon MP Richard Thomson.
Gordon MP Richard Thomson.

"But almost two years on, we need action to tackle DVLA delays. First-time drivers, those renewing licences and the logistics sector are all trying to recover from the pandemic and move on with their lives.

“This action by the DVLA is therefore welcome and I very much hope that it can start to get back on top of things and provide a swift and efficient service to my constituents.”

In a letter to Mr Thomson, the DVLA advised: “To help mitigate the impact of delays, digital service enhancements are under way, and we have reconfigured our accommodation to safely maximise the number of staff on site.

"Additional staff are being recruited and we have secured extra office space in Swansea and Birmingham to house more staff.

"This will be surge capacity accommodation and resource to help reduce work volumes while providing future resilience and business continuity.”

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