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Government secures support from mobile phone and broadband firms for NHS staff and vulnerable consumers


By David Porter

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Vulnerable consumers and NHS staff across the country can benefit from new support packages from mobile and broadband companies as part of new deals brokered by the UK Government.

More companies have agreed to give frontline health workers who are existing customers the data, texts and phone calls they need at no extra cost.

The measures include a move to prioritise broadband upgrades for NHS clinicians working from home.

Other firms are committing to work with customers who find it difficult to pay their bill due to Covid-19, remove data allowances on fixed broadband services and offer generous new mobile and landline packages.

The UK Government’s minister for digital infrastructure Matt Warman said the telecoms industry is doing “vital” work to keep the UK connected through the crisis.

David Duguid welcomed the deals being made by phone network providers for NHS staff.
David Duguid welcomed the deals being made by phone network providers for NHS staff.

Banff and Buchan MP David Duguid welcomed the news.

He said: “It is great to hear that these companies have agreed to do more to help the vulnerable and our frontline NHS workers.

“I am sure that every little bit will help at the moment.

“It is more important than ever to stay connected.

“It shows once again that the UK Government is doing everything it can to support the whole country through this crisis.”

Different providers have set out details of the support they are offering:

Tesco Mobile will support eligible frontline NHS pay monthly customers with 500GB data and 5000 minutes.

Once applied to the customer’s account, extra connectivity will be available until June 30, 2020.

More information on how to apply at tescomobile.com/nhs.

Free unlimited off-peak minutes are currently available until June 1,2020, when it will be reviewed.

Detail on all our Little helps are at tescomobile.com/littlehelps/

giffgaff: For more information on goodybank you can visit: https://www.giffgaff.com/goodybank

iD Mobile: Using their NHS email address, our customers who are NHS workers will be able to subscribe to unlimited minutes, texts and data at no extra cost from June until the beginning of October via idmobile.co.uk.

Similarly, to help our most vulnerable customers they havegiven all customers over-70 free unlimited minutes until mid-June.

ASK4: The NHS worker should call the ASK4 support team and say that they want to make use of the offer.

ASK4 will verify they do indeed work for the NHS, then apply the maximum package upgrade they can receive, which is dependent on the building they live in, and the infrastructure installed.

Spectrum Internet: To gain access to any of these offers customers should contact support@spectruminternet.com.

Lycamobile: Sim cards with a free month of unlimited international calls as well as unlimited UK minutes, texts and data, followed by a monthly 20 per cent discount for NHS workers are available at stores around the country.

Low-cost mobile phone bundles for vulnerable consumers with a 10-month sim bundle and three months of comprehensive insurance, covering your device, vehicle and personal injury, are available in partnership with ROKiT from just £3 per month.


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