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Covid special helpline to close at 4pm this Thursday (June 30)


By Lewis McBlane

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THE official non-clinical Covid helpline is permanently shutting down this week.

The number has helped hundreds of thousands since the beginning of the Covid crisis.
The number has helped hundreds of thousands since the beginning of the Covid crisis.

After helping three quarters of a million Scots during the pandemic, the Covid special helpline service will formally close at 4pm this Thursday (June 30).

NHS 24 Medical Director, Dr Laura Ryan said: "The formal closure of the non-clinical Covid 19 special helpline reflects how life is returning to a more normal or familiar pattern.

“Covid-19 has not gone away.

"We still need continue to follow the current guidelines and advice to keep everyone safe."

The helpline, which was accessed through the NHS 24 111 number, was launched before the first Covid lockdown in March 2020.

Changes in advice on testing and self-isolation has lead to a decrease in the number of enquiries to the helpline.

The Covid helpline did not deal with Covid vaccinations so enquires about issues such as spring boosters will still be dealt with via the 119 number.

Dr Ryan said: "This includes getting your vaccines, staying at home if unwell with Covid -19 symptoms, and simple but effective measures such as washing hands frequently.

"There is an extensive range of information on NHS Inform including symptom checkers for Coronavirus which provide advice and suggest what to do if your condition worsens.

“Remember, if you are unwell or concerned about your symptoms, please continue to access care as normal.”

All information remains online at www.nhsinform.scot/coronavirus for those who require it.


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