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Charity launches telephone support to help people affected by cancer in Aberdeenshire


By David Porter


A charity has set up a dedicated telephone support service to provide continued emotional and practical support during the coronavirus pandemic.

CLAN is offering telephone support to those with cancer.
CLAN is offering telephone support to those with cancer.

CLAN Cancer Support, which has recently temporarily closed its centres across the north-east to protect vulnerable clients, is providing telephone-based support for anyone affected by cancer.

CLAN provides person-centred, community-based, professional cancer support services free of charge to anyone impacted by cancer and their families and friends, throughout the north-east, Moray, Orkney and Shetland.

Staff and volunteers at each of CLAN’s bases are now available on local telephone numbers to talk to anyone affected by cancer, whether they themselves have a cancer diagnosis or they are concerned about a relative or friend.

Telephones are manned in Aberdeen, Banchory, Crimond, Elgin, Inverurie, Kirkwall and Lerwick with support teams able to provide emotional support, professional counselling services over the phone and will be signposting to relevant available services.

CLAN’s head of services, Iona Mitchell, said: “We recognise the importance of maintaining our vital support services in the community during what is a very difficult time for all.

"Over the coming days and weeks, we will be working hard to ensure that support is available to existing and new clients throughout the north-east of Scotland.

“The need for cancer support does not go away despite the pandemic, and in fact anyone affected by cancer may have an increased need for the support, reassurance and connection that our expert team can and will continue to provide throughout this period of uncertainty and change.

“Since we started the telephone support service on Monday, the team has been contacting all current clients, and people have been extremely grateful for the support we can offer.

"The comfort and reassurance of a friendly and known voice and the assurance that we will be here for all throughout this time has come as a great relief to our clients.

“We are working hard to make additional information and resources available through our website and social media channels to expand our ability to reach those who would normally visit our centres across the north-east.

“Everyone at CLAN is committed to supporting our clients, staff and volunteers and we will do everything we can to continue to provide our vital services in these difficult times.”

Although CLAN’s support centres are temporarily closed, CLAN Haven, the charity’s bed and breakfast facility in Aberdeen for those attending cancer treatments, remains fully open.

CLAN Moray is also continuing to provide transport for clients accessing treatment at ARI, a service that is vitally important to clients living in remote and rural areas.

Based in Aberdeen, the charity covers the whole of north-east Scotland, Moray, Orkney and Shetland and has a presence in Ballater, Banchory, Buckie, Crimond, Elgin, Buckie, Inverurie, Lossiemouth, Turriff, Kirkwall and Lerwick.

For more information about CLAN Cancer Support, please call (01224) 647 000 or visit: www.clanhouse.org

Telephone numbers as follows:

Aberdeen 01224 647000

Moray 01343 544132

Deeside 07720 737497

Inverurie 01467 624687

Orkney 01856 873393

North Aberdeenshire 01779 487176

Shetland 01595 697275



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